Adam Heuer Featured in the Northern Nevada Business Weekly

President Adam Heuer reflected on the insurance industry shifts, helping our community, and the lessons learned because of the pandemic. Adam Heuer

In February 2020, we shook hands and hugged without hesitation. We packed into convention centers, meeting rooms, restaurants and concert halls — networking, talking, laughing and dancing less than six feet apart.

Then it all went away. In March 2020, as the coronavirus pandemic shut down Nevada and the entire nation, we started bumping elbows instead of shaking hands. We connected via Zoom rather than network in person. We relied on breweries and distilleries for hand sanitizer. We snapped up toilet paper and pasta at breakneck pace. We wore masks when we shopped.

All the while, the business community here was impacted in countless ways, big and small. Some shut down completely, others struggled to reopen, and many more found innovative ways to shift their business model to survive — and some even thrived due to a pandemic-related rise in demand.

One year later, the NNBW fielded responses from more than 20 business owners and executives in Northern Nevada — bars, banks, contractors, developers, Realtors, healthcare providers and more — to find out the biggest lessons they have learned since March 2020, and the biggest differences in how their industry now conducts business.

“As many other businesses experienced, our company needed to be flexible and adaptable as guidelines were continuously updated while operating as normal as possible for our customers. While most of us thought it was going to be 14 days to flatten the curve, it turned into a year of working from home, virtual meetings and conference calls. A couple of years ago, we decided to transition to a paperless agency and moved most of our documents online. With this change already implemented, working from home was an easier transition to make for our employees so we could focus on providing the best policies for all our customers. As we continue to move forward, our team will maintain flexibility and adaptability for our customers and our team. Supporting our community, our team and our clients is crucial during difficult times.”

Read the full feature here One Year Later: Northern Nevada businesses reflect on industry shifts, lessons learned due to the pandemic.